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Lokal (“we”, “our”, or “us”) values your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you use our mobile application (“App”).
We may collect the following information:
● Phone number: required to create and access
your account.
● One-Time Password (OTP): used for secure
login.
● Profile information (for service providers):
name, profile photo, description, service details, pricing, availability.
● Communications: in-app chat messages and call
history within the App.
● Technical information: device type, operating
system, IP address, and usage data.
●
Analytics data:
collected via third-party analytics tools (e.g., Firebase, Google Analytics) to
understand how the App is used and improve our services.
We use the collected information to:
● Allow users to find and contact service providers.
● Enable reservations and communication between customers and providers.
● Maintain account security through OTP-based login.
● Improve our services through analytics and user feedback.
●
Ensure safety and compliance with our Terms of
Service.
● Service providers’ public information (name,
photo, description, services, pricing, phone number) is visible to customers.
● Customer information (phone number, chat
content, reservation details) is shared only with the selected service
provider.
●
We may disclose information if required by law or
to protect our legal rights.
We retain information only for as long as necessary to provide our services. If you delete your account, your personal information will be removed from our systems.
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse.
You have the right to:
● Access and update your personal information.
● Request deletion of your account and associated data.
●
Contact us with any questions about this Privacy
Policy.